Privacy Policy

1. Data controller

The controller responsible for processing your personal data is:

Santa Vista Rio
Rua Dr. Júlio Otoni, 254, Santa Teresa, RJ
Email: info@santavistario.com
Phone: +5521984380144

2. Data we collect

We collect only the data necessary for your stay and for the operation of the website:

• Reservation and stay data: full name, email, phone, identification document and payment details, provided by you when booking.
• Contact data: messages sent via email, WhatsApp or website forms.
• Browsing data: cookies, IP address, device identifiers and usage metrics, collected with your consent (see the cookies section).

3. How we use your data

• Process reservations, confirm the stay and provide accommodation services.
• Respond to contacts, requests and questions.
• Comply with legal, tax and regulatory obligations applicable to the hotel business.
• Understand site usage and improve the experience through analytics and marketing cookies — only when you consent.

4. Legal bases

We process your data based on contract performance (reservation and stay), compliance with legal obligations, legitimate interest for the operation and security of the website, and consent, especially for analytics and marketing cookies.

5. Data sharing

We do not sell your data. We share it only with operators and partners that are strictly necessary:

• Cloudbeds — property management and booking engine, which processes your reservation data as a processor.
• Payment providers, to securely process transactions.
• Google (Analytics) and Meta (Pixel), for analytics and marketing, enabled only with your consent.
• Public authorities, when required by law or court order.

6. Your rights

As the data subject, you may, at any time, request: confirmation of and access to your data; correction of incomplete or outdated data; anonymization or deletion of unnecessary data; portability; information about sharing; and withdrawal of consent. To exercise these rights, write to info@santavistario.com. We will respond within the legal time frame.

7. Cookies and similar technologies

We use essential cookies for the website to work and, with your consent, analytics and marketing cookies. You can accept, decline or change your choices at any time on the Cookie Preferences page.

8. Data retention

We retain your data only for as long as necessary for the purposes above and to comply with legal and tax obligations. After these periods, data is securely deleted or anonymized.

9. Security

We adopt reasonable technical and organizational measures to protect your data against unauthorized access, loss or misuse, including encrypted connection (HTTPS) and restricted access to those who need to process the data.

10. Contact and privacy channel

Questions, requests or complaints about privacy and data protection may be sent to info@santavistario.com or via WhatsApp +5521984380144.